Wholesale terms
How applications, released stock, requests, quotes, allocations and payment work with The Vault Room.
Trade account approval
Wholesale access is for verified businesses and remains subject to manual approval. We may request supporting company, premises, channel or trade-reference information before or after approval.
Approval gives access to released trade listings. It does not guarantee ongoing supply, credit, exclusivity, territory protection or allocation of any product.
Requests and stock holds
A portal submission is an order request, not a completed sale. The requested quantity is held from the released trade pool while we review it. We then confirm availability, shipping, allocation limits and payment timing in a final quote.
A request becomes an order only after the quote is accepted and any required payment or deposit clears. We may release an unconfirmed hold if a quote expires, payment is late, information is incomplete or stock is affected by a supplier shortfall.
Pricing, tax and delivery
Portal prices are the trade-price snapshot at the time of request. The issued quote controls the final product price, tax treatment, freight, insurance and delivery terms. Prices can change before quote acceptance where exchange rates, supplier costs, duties, freight or allocation terms change.
Buyers are responsible for providing correct billing and delivery details and for checking cartons promptly on receipt. Visible transit damage or shortages should be reported with photographs and the delivery reference as soon as reasonably possible.
Pre-orders and allocations
Supplier allocation, production delay or shipment shortfall can reduce a requested or quoted pre-order. If we cannot fulfil paid units, we will offer a refund for the affected units or another option agreed with the buyer.
Release dates and local arrival dates are different. Do not promise a customer handover date until our local arrival and collection or dispatch window has been confirmed.
Vendor Points and partner tiers
Approved accounts earn one Vendor Point for each whole rand of eligible wholesale merchandise spend after a request is fulfilled. Delivery charges do not earn points. Cancelled, refunded or unpaid requests do not earn points.
Partner tiers may apply a trade discount and improve allocation weighting or account limits. The tier and discount shown when a request is submitted are recorded on that request. Vendor Points are a programme score, not cash, credit, a transferable balance or a guarantee of future supply.
Payment and credit
New accounts operate on payment-before-dispatch unless a written quote says otherwise. Credit terms are never implied by account approval or previous purchases.
Payment references must match the issued quote. Stock is not considered paid or ready for dispatch until cleared funds are reconciled.
Authenticity, resale and conduct
Buyers must market products accurately, follow applicable publisher or organised-play rules, and avoid misleading claims about scarcity, allocation or affiliation. Product imagery may be reference artwork and should not be represented as a photograph of the exact unit unless stated.
We may pause access where there is suspected fraud, chargeback abuse, unlawful resale, repeated non-payment, harassment or material misrepresentation.
Business documents and privacy
Application files are stored privately and accessed only for account verification and legitimate business administration. Unsuccessful or withdrawn application files are scheduled for deletion within 90 days after the review closes unless they are needed for a dispute, fraud investigation or legal obligation.
Approved account records are reviewed periodically and retained only while reasonably needed for the account and required business records. See our privacy notice or contact us to request access, correction or deletion where applicable.
Contact
Last updated: 19 July 2026. The terms attached to an accepted quote take priority where they specifically differ from this page.