Shipping & returns
Clear arrangements for show pickup, Cape Town handover, courier delivery and returns.
Before payment
We confirm stock, final price and the advertised condition before issuing an invoice or accepting payment.
For high-value cards and slabs, ask for current front-and-back photographs before completing the purchase.
Collection & delivery
- Show pickup can be arranged in advance for confirmed Vault Room events.
- Cape Town handover is arranged directly and confirmed in writing.
- Eligible South African orders can receive a live The Courier Guy rate at checkout.
- Eligible international orders can receive available DHL Express or FedEx rates at checkout.
- Risk and handover details are recorded for high-value shipments.
Carrier prices and delivery dates are estimates based on the address, declared value and packed weight and dimensions submitted at checkout. The selected service is re-rated before payment; if the price changes, you will be asked to refresh the options.
International rates exclude import duties, taxes, customs charges and destination clearance costs unless the selected carrier explicitly states otherwise. The recipient remains responsible for destination charges.
Returns
Nothing in this policy limits rights available under South Africa's Consumer Protection Act or Electronic Communications and Transactions Act.
For eligible online purchases, contact us promptly and within the applicable statutory cooling-off period. Goods must be returned in the condition received, with sealed products still sealed, unless the return concerns a defect, damage or incorrect description.
Return courier costs and refund timing depend on the reason for return and the rights that apply to the transaction.
Approved card refunds are processed through the original payment route where available. Crypto-payment refunds may require a manual FiveWest review and recipient verification; do not send a wallet address until we request it through an authenticated order-support conversation.
Condition disputes
Contact us as soon as possible with the order reference, packaging photographs and clear images of the item. Do not open or alter sealed product while a delivery or condition issue is being reviewed.